• Promote good health to all patients attending our practice for care and advice.
• Provide high quality GP services.
• Understand and meet the needs of our patients, involve them in decisions about their care and encourage them to participate fully.
• Involve other professionals in the care of our patients, where this is in the patient’s interests for example, referral for specialist care and advice.
• Participate in local initiatives to promote the benefits of general health to the wider population.
• Ensure that all members of our team have the right skills and training to carry out their duties competently and with confidence.
• Ensure an awareness of current national guidelines affecting the way we care for our patients.

Services that we will provide:

• Examination, diagnosis and treatment
• Referrals to specialist consultants
• Referrals for diagnostic services
• Blood and other tests
• Medicals
• Vaccinations

Fee for 15 min Examination £60.00
Fee for 30 min Examination £120.00

We accept payment by credit or debit card.

Whilst we appreciate there maybe occasional unavoidable situations that warrant last minute changes, if your appointment time becomes inconvenient for you, we are always happy to change this with one business days’ notice. This allows us to schedule in a patient who may be in urgent need of our care.

Failure to provide us with 24 hours advance notice or failure to present for a scheduled appointment may result in a cancellation or no-show fee. This fee will equate to £30 per half an hour of clinical time lost.

Opening Times

• Monday 9 a.m. to 5 p.m.
• Tuesday 9 a.m. to 5 p.m.
• Wednesday 9 a.m. to 5 p.m.
• Thursday 9 a.m. to 5 p.m.
• Friday 9 a.m. to 5 p.m.

Closed for lunch between 12.30p.m. and 1.30 p.m.

If you have a medical emergency out of surgery hours, please call NHS Direct on 0845 46 47 or 999

Meddygfa Glandwr has a policy of “zero tolerance” of verbal and physical violence towards all staff or other patients. The practice will request the removal of any patient from the practice who is aggressive or abusive towards any member of staff, other patient, or who damages property. All instances of actual physical abuse on any member of staff, by a patient or their relatives will be reported to the police as an assault.

At Meddygfa Glandwr we take complaints very seriously and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. If you wish to make a complaint, please inform a member of staff who will provide you with a copy of our complaints policy.

If your complaint was about your medical treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation.

H.I.W. Healthcare inspectorate of Wales, Rhydycar Business Park, Merthyr Tydfil CF48 1UZ hiw@gov.wales 03000628163

Your views and opinions are important to us, and that is why we run in-house surveys.

We find out what patients:

• Like about the practice.
• What they feel could be improved and
• What it is really like to receive medical care at the practice

It helps us to understand better what our patients expect from us and can generate ideas on how services can be redesigned to meet patients’ needs more closely; for example, are patients interested in treatments we do not currently provide.

Our questionnaires are designed to be as short and as simple as possible, and we avoid jargon.

Sometimes, we use tick boxes, which makes it easier for patients to respond and simplifies our analysis system.

After these consultations, we let the patients know what we have found out and what we intend to do as a result.

We put this feedback – and our associated actions – on notices at the practice.

H.I.W. Health Inspectorate of Wales, Rhydycar Business Park, Merthyr Tydfil CF481UZ hiw@gov.wales 03000628163

• Date Patient Guide written: 25/06/2025
• Author: Dr Dylan Parry-Jones